I design, develop, and produce innovative digital and real-world experiences.
Marriott Mobile App
One of the top revenue generating apps in the Apple App Store, the Marriott Bonvoy App provides a fluid e-commerce experience for guests, but also delivers industry leading digital guest services with mobile key, mobile chat, food & beverage ordering and delivery, and personalized content streams based on the guest.
5MM+ monthly active users
Over $7 billion in annual revenue
65%+ consistent YOY growth
4.9 stars in App Store (up from 1.5)
7,000+ hotels
30 brands
Mobile and Digital Guest Product Ecosystem
With the Marriott Mobile App as the core travel companion, we created an entire suite of digital products, with the guest at the center. From app to web, from Apple Watch to TV, we provide ways for over a million guests a day to make the most out of their stay.
The result has been unprecedented growth in guest satisfaction and intent to recommend scores, as well as repeat bookings.
Sheraton Reinvention
Sheraton’s ability to deliver thousands of Signature Moments to thousands of guests on thousands of individual journeys across 500 Sheraton properties—day in, day out—is made possible through digitally-enabled orchestration.
IoT Lab
In order to showcase the power of integrating our Internet of Things (IoT) systems into our hotels to users, owners, and associates, we constructed two prototype rooms, and integrated interactive presentations of lighting systems, curtain and drape systems, TVs, interactive mirrors, a mini-fridge with a full HD display, air and water temperature settings, all controlled by an Amazon Alexa.